EMOTIONAL BURNOUT, COMMUNICATIVE TOLERANCE AND SOCIAL INTELLIGENCE OF PHYSICIANS AND OTHER SPECIALISTS OF SOCIONOMIC PROFILE
DOI:
https://doi.org/10.32782/2411-9164.24.1-9Keywords:
emotional burnout, social intelligence, communicative tolerance, interpersonal communication and interaction, adaptation, emotional selfregulation, personality, doctors, specialists in socionomic professions, professional developmentAbstract
The article presents the results of a theoretical and empirical study of the relationship between emotional burnout, communicative tolerance and social intelligence in doctors, as well as representatives of other socionomic professions. The purpose of the article is to identify, based on theoretical and empirical study, the features of the manifestation and relationship between emotional burnout, social intelligence and communicative tolerance in doctors and representatives of other socionomic professions. Research methods. 82 respondents took part in the study, including 46 doctors of various specializations, 38 specialists of other socionomic professions (lawyers, psychologists, teachers, social workers). The following psychodiagnostic methods were used to conduct the study: diagnostics of professional burnout K. Maslach, S. Jackson, communicative tolerance method V. Boyko, social intelligence test J. Guilford – M. Sullivan. The results. It was found that the level of emotional burnout is statistically related to indicators of social intelligence and communicative tolerance. It was found that the level of emotional exhaustion and depersonalization in doctors is statistically higher than in lawyers, psychologists, teachers and social workers. This indicates a significant impact of professional workload, high level of responsibility and constant interaction with patients on the psychological state of medical workers. It is shown that a high level of social intelligence and tolerance in interpersonal communication and interaction acts as an important psychological resource for professional stability, adaptation and emotional self-regulation of specialists, reduces the risk of developing emotional burnout in them. The development of social intelligence and communicative tolerance can be considered as one of the important areas of psychological support for the professional development and adaptation of specialists of a socio-economic profile, as well as an effective means of preventing emotional burnout in the process of their professional activities.
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